Assistant Director of Food & Beverage

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for an Assistant Director of Food & Beverage to join our team!

Job Responsibilities

• Support the Director of Food & Beverage in developing and executing the overall Food & Beverage strategy, driving operational excellence, profitability, and exceptional guest experiences across all outlets and event venues.
• Serve as the second-in-command of the Food & Beverage Division, providing strong leadership and operational oversight in the absence of the Director of Food & Beverage.
• Lead and oversee all Food & Beverage operations, including restaurants, bars, lounges, in-room dining, and banqueting, ensuring the highest standards of luxury hospitality and service excellence.
• Drive commercial performance through strategic revenue optimisation, outlet positioning, menu engineering, cost management initiatives, and financial discipline.
• Develop and implement annual business plans, budgets, forecasts, and performance targets to achieve departmental and organisational objectives.
• Collaborate closely with Culinary, Sales & Marketing, Events, and other key stakeholders to create innovative dining concepts, revenue-generating initiatives, and memorable guest experiences.
• Analyse business performance, market trends, guest insights, and competitive developments to identify opportunities for growth, operational enhancements, and market leadership.
• Lead the successful execution of large-scale conferences, weddings, VIP functions, and signature hotel events, ensuring flawless service delivery and operational excellence.
• Champion a guest-centric culture by continuously elevating luxury service standards, strengthening brand reputation, and driving guest satisfaction and loyalty.
• Build, lead, and inspire a high-performing Food & Beverage management team through coaching, mentoring, performance management, and leadership development.
• Ensure full compliance with all food safety, hygiene, licensing, workplace safety, and Shangri-La operational standards while promoting a culture of accountability and continuous improvement.

Job Requirements

• Minimum 12 years of progressive Food & Beverage leadership experience, including significant experience at Assistant Director of Food & Beverage level or an equivalent senior management role within an international luxury hotel.
• Bachelor's Degree in Hospitality Management, Hotel Management, Business Administration, or a related discipline preferred
• Proven track record of successfully leading complex, high-volume, multi-outlet Food & Beverage operations, including restaurants, bars, lounges, in-room dining, and large-scale banqueting.
• Strong commercial and financial acumen with demonstrated success in driving revenue growth, profit optimisation, budgeting, forecasting, cost control, and business performance.
• Strategic leader with the ability to translate business objectives into actionable operational plans while balancing guest satisfaction, people development, and financial performance.
• Exceptional leadership presence with a proven ability to inspire, influence, develop, and retain high-performing teams and future leaders.
• Extensive knowledge of luxury Food & Beverage operations, guest experience management, culinary trends, service excellence, and industry best practices.
• Strong stakeholder management and communication skills, with the ability to collaborate effectively with Executive Committee members, department heads, owners, and external partners.
• Experience with internationally recognised luxury hospitality brands and the operational experience to support one of Singapore's largest and most diverse hotel Food & Beverage operations.