Admissions Manager

Admissions Manager

Employment Type: Full-time

Department: Admissions and Enrolment

About the Role

We are seeking a responsible and detail-oriented Admissions Manager to lead admissions operations across the region. This role is not primarily a student recruitment position. The key focus is to manage the full application process, support students, parents, institutional partners, and sub-agency partners, and ensure that every admissions case is handled accurately, professionally, and efficiently.

The Admissions Manager will work closely with schools, universities, education partners, sub-agencies, and internal teams to process applications, answer enquiries, resolve issues, and provide high-quality service to students and parents, including VIP clients.

Key Responsibilities

Admissions & Application Processing

• Lead and manage the admissions team across the region.

• Oversee the full application process from document collection, application checking, submission, follow-up, offer acceptance, and enrolment preparation.

• Review students’ academic backgrounds and ensure applications meet the entry requirements of schools, colleges, universities, and pathway programmes.

• Monitor application progress and ensure all cases are followed up in a timely and accurate manner.

• Maintain proper admissions records, student documents, application status updates, and communication logs.
  

Enquiry Handling & Student Support

• Respond professionally to enquiries from students, parents, partners, and sub-agencies.

• Provide accurate information on programme requirements, admissions procedures, documentation, timelines, fees, progression pathways, and institutional policies.

• Support students and parents throughout the application and admissions journey.

• Handle urgent cases, difficult questions, and special application situations with patience and professionalism.

• Partner & Sub-Agency Support

• Work closely with sub-agency partners to support their student applications and enquiries.

• Provide application guidance, document checklists, programme updates, and admissions support to partner agencies.

• Maintain smooth communication with partner schools, colleges, universities, and education institutions.

• Coordinate with institutional partners regarding application requirements, missing documents, offer letters, student status, and case follow-ups.
  

Issue Resolution & VIP Client Service

• Handle complex admissions cases, escalations, complaints, and urgent application matters.

• Provide high-quality service to VIP clients, key partners, and important student cases.

• Coordinate with internal departments and external institutions to resolve application, enrolment, documentation, or student service issues.

• Ensure students, parents, and partners receive clear, timely, and reliable support.
  

Team Management & Process Improvement

• Supervise, train, and support admissions team members.

• Set clear standards for application processing, enquiry response, document checking, and partner communication.

• Improve admissions workflows, templates, checklists, and internal tracking systems.

• Ensure the admissions team maintains a high level of accuracy, service quality, and professionalism.
  

Requirements

• Bachelor’s degree or above, preferably in Education, Business, Management, International Relations, or a related field.

• Minimum 3–5 years of experience in admissions, application processing, student services, education operations, or international education.

• Good understanding of education systems from K-12 to higher education.

• Familiarity with international school, foundation, diploma, undergraduate, or postgraduate admissions processes is preferred.

• Experience working with education agencies, sub-agencies, schools, colleges, or universities will be an advantage.

• Strong attention to detail and ability to manage multiple applications at the same time.

• Excellent communication and problem-solving skills.

• Strong service mindset, especially when dealing with parents, VIP clients, and institutional partners.

• Able to work under pressure and respond quickly to urgent cases.

• Bilingual proficiency in English and Mandarin is preferred to support regional students, parents, and partners.
  

What We Offer

• A key operational role in a growing international education organisation.

• Opportunities to work with schools, universities, institutional partners, and sub-agencies across the region.

• Exposure to K-12, pathway, higher education, and international admissions processes.

• Career development opportunities in admissions management, student services, education operations, and partner support.

• Performance-based incentives and long-term growth potential.