Customer Service Specialist

Company Overview

Heh Supplies and Services (HSS) imports, wholesales, and retails organic produce and grocery items, serving top brands in Singapore. The company is expanding regionally and seeks motivated individuals to contribute to its growth journey.

Job Summary

Support order fulfilment and customer service by managing orders, scheduling deliveries, handling inventory, and preparing sales reports to ensure smooth operations and customer satisfaction.

Responsibilities

• Set up, consolidate, and account for customer orders to ensure accurate fulfilment
• Participate actively in fulfilling customer orders to meet delivery timelines
• Generate delivery orders and schedule delivery and collection to optimize logistics
• Perform inventory management to maintain stock levels supporting purchasing and production needs
• Administer all documents systematically to ensure accurate record-keeping
• Respond promptly and helpfully to customer enquiries to maintain high customer satisfaction
• Collaborate with operations and marketing teams to ensure smooth order processing and service delivery
• Prepare weekly sales reports and other company-required reports to support business analysis
• Provide general support to office administration to maintain efficient daily operations