Wellness Consultant (Premium Biohacking Wellness & Lifestyle Advisor) @ Central

About the Role

We are seeking a highly motivated, customer-centric and sales-driven Wellness Consultant to join our premium wellness club.

As a Wellness Consultant, you will be responsible for delivering exceptional customer experiences, understanding clients' wellness goals, recommending suitable wellness programs, and building long-term relationships with affluent and high-profile clientele.

The ideal candidate is confident, articulate, professionally groomed, and passionate about wellness technologies and lifestyle enhancement.

Key Responsibilities

Client Consultation & Relationship Management

• Conduct professional wellness consultations to understand clients' health, recovery, beauty, and performance goals.

• Build strong rapport and maintain long-term relationships with members and VIP guests.

• Deliver personalized recommendations based on individual wellness needs.

• Ensure every client receives a premium and memorable experience.

Sales & Business Development

• Achieve individual and team sales targets through consultative selling.

• Present and explain wellness memberships, packages, and services confidently.

• Follow up on enquiries, leads, trial guests, and existing members.

• Upsell and cross-sell suitable wellness solutions and membership plans.

Wellness Technology Advisory

• Educate clients on wellness technologies and their potential benefits

• Stay updated on wellness trends, recovery science, and emerging health technologies.

• Assist clients in selecting appropriate wellness programs based on their lifestyle goals.

Customer Experience Excellence

• Deliver exceptional hospitality and service standards at all times.

• Ensure clients feel welcomed, comfortable, and well-supported throughout their wellness journey.

• Handle customer enquiries professionally via phone, WhatsApp, email, and in person.

Operational Support

• Maintain accurate customer records and appointment schedules.

• Support daily club operations and ensure a premium environment is maintained.

Requirements

Essential Qualifications

• Excellent spoken and written English.

• Strong interpersonal and communication skills.

• Proven sales experience with the ability to influence and close sales confidently.

• Customer-oriented mindset with exceptional service standards.

• Professional, polished, and presentable appearance.

• Comfortable serving affluent, corporate, and high-profile clientele.

• Positive attitude, self-motivated, and results-driven.

Working Hours

• Shift-based schedule between 7:00 AM and 10:00 PM.

• Rotating shifts, including weekends and public holidays when required.