RETAIL OPERATIONS MANAGER

A Retail Operations Manager oversees multi-store or enterprise-wide day-to-day operations, ensuring that all locations maintain consistent brand standards, financial targets, and customer service quality.

Core Responsibilities

• Multi-Store Management: Supervise and guide Area/District Managers and Store Managers across multiple locations.

• Sales & P&L Accountability: Monitor key performance indicators (KPIs) like conversion rates, average transaction value (ATV), units per transaction (UPT), and sales per square foot.

• Standard Operating Procedures (SOPs): Implement and audit compliance with company-wide operational policies, visual merchandising guidelines, and loss prevention protocols.

• Inventory & Supply Chain: Coordinate stock levels, shrinkage control, and replenishment with buyers, planners, and warehouse teams.

• People Leadership: Oversee recruitment frameworks, staff training, performance reviews, and long-term leadership succession planning.

• Project Coordination: Partner with facilities, IT, HR, and corporate teams on new store openings, remodels, or closures.

Typical Requirements & Qualifications

• Experience: Need Progressive retail leadership experience, typically transitioning from a Store Manager or District/Area Manager role.

• Education: Bachelor’s degree in Business Administration, Retail Management, or a related field (preferred).

• Technical Skills: Proficiency in retail point-of-sale (POS) systems, workforce scheduling platforms, inventory management tools, and business intelligence/reporting dashboards.