Field Service Engineer / Application Engineer

Join Our Team and Grow Your Career in Industrial Automation!

We are looking for a passionate and motivated Field Service / Application Engineer to join our growing team!

Why Join Us? 🎉

• 🕘 5-Day Work Week – Monday to Friday, 9:00 AM – 6:00 PM/8:30 AM - 5:30 PM

• 💰 Attendance Allowance

• ✈️ Travel Allowance – Based on travel region

• 🍽️ Quarterly Department Dinners – Enjoy great food and team bonding

• 🎂 Monthly Birthday Celebrations – Celebrate special moments together

• 🚀 Career Growth Opportunities – Gain hands-on experience in industrial automation and advanced technology

• 🤝 Friendly & Supportive Team Environment

Your Responsibilities

• Provide pre-sales technical support, perform equipment installation, commissioning, and testing, and prepare relevant technical reports.

• Act as the main point of contact for on-site customers, respond promptly to customer requests, and maintain regular communication to ensure customer satisfaction.
• Identify and collect recurring technical issues from customer sites, and work closely with internal teams to drive improvements in product quality and performance.
• Provide frontline technical support and assist in developing and improving standard after-sales service procedures to enhance overall service quality.

What We're Looking For

• Formal qualification in Electrical Engineering, Electronic Engineering, or a related discipline, or equivalent practical experience in field service roles within the laser industry or opto-electronics industry
• Candidate with experience in technical support for industrial automation equipment will have an added advantage
• Detail-oriented, responsible, and able to work well under pressure, with strong communication and problem-solving skills
• Willing and able to travel accasionally for business and on-site technical support