Chief Operating Officer (COO) – Hospitality & Club Operations

Role Overview

The Chief Operating Officer (COO) is the second-in-command executive responsible for the operational excellence, financial performance, and strategic scaling of our club venues. Reporting directly to the CEO/Ownership Group, the COO translates high-level brand vision into profitable, repeatable daily execution across floor operations, VIP services, talent programming, security, and beverage management. This role requires relentless stamina, razor-sharp commercial instincts, and total command over high-pressure, late-night environments.

Key Responsibilities

• P&L Ownership & Financial Engineering: Command full profit-and-loss responsibility across all venues. Drive aggressive revenue growth through table yield optimization, dynamic pricing, and high-margin beverage programs while enforcing strict labor and COGS (Cost of Goods Sold) controls.
• Executive Floor & Nightlife Command: Oversee all front-of-house and back-of-house operations during peak operating hours. Ensure seamless execution across VIP hosts, bottle service, bar teams, security, and production crews under intense volume.
• Risk, Compliance & Crisis Management: Maintain zero-tolerance compliance with local liquor licensing, fire codes, occupancy limits, and municipal regulations. Act as the final escalation point for high-stakes security incidents, VIP disputes, and reputational risks.
• Leadership & Talent Architecture: Directly manage, mentor, and hold accountable a team of General Managers, Beverage Directors, and Security Leads. Build a high-performance culture with low turnover in a notoriously transient industry.
• VIP Ecosystem & Brand Positioning: Partner with the Director of Nightlife and marketing teams to curate an elite guest experience. Cultivate relationships with high-net-worth clientele, talent agencies, promoters, and luxury brand sponsors.
• Supply Chain & Vendor Negotiation: Negotiate multimillion-dollar pouring rights, liquor distribution contracts, POS systems, and vendor agreements to maximize rebates and operational efficiency.
• Expansion & Capital Projects: Lead the operational build-out, pre-opening logistics, licensing, and staffing for new venue launches, renovations, and pop-up activations.

Required Qualifications & Traits

• Proven Executive Track Record: 10+ years of progressive leadership in high-volume nightlife, luxury hospitality, or entertainment groups, including at least 3–5 years as a VP of Operations, Managing Director, or multi-unit General Manager.
• Financial & Analytical Rigor: Demonstrated ability to turn around underperforming venues, read complex P&L statements, and make data-backed decisions on pricing, staffing ratios, and inventory shrinkage.
• Unshakeable Composure: Ability to make split-second, high-consequence decisions at 2:00 AM in a crowded venue while maintaining complete emotional control.
• Regulatory & Legal Acumen: Deep working knowledge of hospitality labor laws, liquor liability, crowd control standards, and municipal permitting.
• Schedule Flexibility: Willingness to work non-traditional hours, including late nights, weekends, and major holidays, while remaining accessible during daytime corporate hours.

If you'd like to customize this further, let me know:

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• Is this for a single flagship venue or a multi-venue hospitality group?