Platform Operations Engineer

Key Responsibilities

• Provide operational support for Microsoft 365 services, including Entra ID, Exchange Online, SharePoint Online and Teams.

• Perform initial troubleshooting and incident management across collaboration platforms, identity services and hosting environments.

• Coordinate with specialist teams to resolve technical issues.

• Execute documented Standard Operating Procedures (SOPs) and operational runbooks.

• Support service restoration, backup verification and recovery activities.

• Maintain operational records, documentation and handover notes.

Job Requirements

• Relevant experience in enterprise IT operations or infrastructure support.

• Working knowledge of Microsoft 365 services and identity management.

• Familiarity with on-premises enterprise IT platforms.

• Strong incident management, troubleshooting and coordination skills.

• Ability to follow operational procedures and technical documentation.

• Good communication and teamwork skills.

• Ability to work with multiple technical teams to ensure service continuity.

Good to Have

• Experience with hybrid infrastructure and cloud operations.

• Knowledge of Microsoft Entra ID, Exchange Online, SharePoint Online and Microsoft Teams.

• Experience in backup, recovery and service restoration activities.
  

  EA Number: 11C4879