Analyst, Product (General Insurance) Team

Analyst, Product (General Insurance)

The Analyst, Product (General Insurance) manages rep policy lodgements, renewals, endorsements, cancellations, and claims, ensuring smooth operations and keeping representatives well-informed. The role also supports process improvements, accurate data management, product comparisons, and follow-ups on outstanding premiums.

Key Responsibilities:

• Responsible for General Insurance operations, including policy administration, process optimization, and ensuring efficient customer service.
• Handle policy renewals, endorsements, cancellations, and claims efficiently.
• Maintain accurate documentation and reporting for compliance and operational tracking.
• Identify inefficiencies, propose workflow improvements, and support automation initiatives for enhanced efficiency.
• Coordinate with insurers, representatives, and internal teams to ensure smooth operational processes.
• Ensure data accuracy and timely updates in the internal CRM portal and SGA Resource Library.
• Assist with the proper functioning of the internal GI portal.
• Work closely with internal stakeholders to provide prompt and effective servicing support for the salesforce.
• Provide training support to the Product Team when required.
• Provide product comparison support to the Product Team when required
• Handle and manage GI outstanding premiums.
• Perform any other duties as assigned.

Requirements:

• Diploma or Degree in any discipline, or equivalent qualification.
• Fresh graduates are welcome to apply; prior experience in the insurance or financial services industry would be an advantage.
• Possession of relevant insurance certifications (BCP, ComGI and PGI) would be advantageous.
• Ability to multitask, prioritise responsibilities and work effectively both independently and in a team environment.
• Good analytical, problem-solving, communication and time management skills.
• Strong interpersonal skills with the ability to communicate and engage effectively with stakeholders at all levels.
• Proficient in Microsoft Office applications, particularly Microsoft Excel.
• Detail-oriented, organised and able to work efficiently in a fast-paced environment.

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