Store manager (Customer service)

About Us
YS Logistics (S) Pte Ltd. is a Singapore-based company specialising in 3rd Party Logistics and supply chain Japanese food products. We are opening a new retail store in City area and are looking for an experienced Store Manager to lead the store from its launch.

Job Description

• Oversee the overall management and daily operations of the new store
• Plan and execute store opening preparations, including store setup and operational processes
• Drive sales performance and achieve sales targets
• Recruit, train, schedule and supervise store staff
• Manage inventory, ordering, product display and quality control of Japanese food products
• Provide excellent customer service and handle customer enquiries and feedback
• Provide accurate product information to customers, including ingredients, origin and usage of Japanese food products
• Prepare sales and operations reports for management

Requirements

Bachelor’s degree

Preferably around 10 years of experience in retail or F&B store management and customer service

Proven experience in staff management and sales operations

Knowledge of Japanese food products is an advantage

Proficiency in Japanese (JLPT N1, or equivalent), as the role requires reading Japanese product labels and supplier documents and communicating with suppliers in Japan, to ensure accurate product knowledge

Good command of English for customer service and daily operations

Strong leadership and communication skills