Case Worker/Social Worker (Crisis Intervention and Helpline)

We are partnering with an established social service organisation in Singapore to recruit Case Workers / Social Workers for a national helpline supporting individuals and families affected by violence, abuse and other safeguarding concerns.

This role involves frontline crisis response, risk assessment and coordination with relevant agencies to ensure timely and appropriate intervention.

Key Responsibilities

• Respond to incoming enquiries involving family violence, abuse, neglect and other safeguarding concerns.

• Engage callers to understand their situations, assess urgency and identify immediate safety concerns.

• Conduct initial risk and safety assessments to determine appropriate interventions.

• Gather and verify relevant information through communication with family members, schools, government agencies and other stakeholders.

• Assess case urgency and determine appropriate response timelines and referral pathways.

• Coordinate with relevant social service agencies and stakeholders to facilitate timely referrals and smooth case transfers.

• Maintain accurate case documentation and reports in accordance with established procedures.

• Work collaboratively with internal teams and external agencies to support individuals and families in crisis.

Job Requirements

• Bachelor's Degree in Social Work, Psychology, Social Sciences or a related discipline.

• Fresh graduates are welcome to apply.

• Prior experience in social services, crisis intervention, family violence or child protection would be advantageous.

• Strong communication, interpersonal and active listening skills.

• Good analytical thinking, problem-solving and risk assessment abilities.

• Able to remain composed and exercise sound judgement when managing sensitive or distressing situations.

• Good documentation and report-writing skills.

• Comfortable working in a fast-paced, frontline service environment.

• Willing to work rotating shifts, including weekends and public holidays, as part of a 24/7 helpline operation.

Why Join?

• Opportunity to contribute to meaningful crisis intervention and safeguarding work.

• Gain exposure to family violence, child protection and multidisciplinary service coordination.

• Develop practical skills in risk assessment, crisis response and case management.

• Shift allowance provided.

----------------------------------------

Morgan McKinley PteLtd

EA License No:11C5502 | EAP Registration No: R22110157