Service Coordinator (Sales Admin) - West - WCDT

Job Description & Requirements

We are seeking a proactive, detail-oriented, and well-organized Service Coordinator to join our team. The successful candidate will be responsible for managing service requests and coordinating activities between customers, service engineers, shipping agents, and international partners to ensure efficient and timely service delivery.

Key Responsibilities

• Manage incoming local and international service requests, ensuring timely follow-ups and resolution.

• Review, prioritize, and respond to service-related emails according to urgency, time zones, and customer requirements.

• Liaise with global shipping agents to coordinate engineer attendance and spare parts shipments.

• Prepare service confirmations, quotations, and cost estimates while verifying spare parts availability.

• Work closely with the Service Supervisor and engineering team to coordinate and schedule local service assignments.

• Confirm service scopes and pricing with customers, ensuring the necessary purchase orders are obtained.

• Review customers' credit status and arrange pro-forma invoices or payment terms when required.

• Coordinate with the Shipping Department to ensure timely delivery of spare parts to international ports.

• Provide customers with post-service updates and reports, and arrange additional technical support when necessary.

• Assist the Sales team with installation projects and identify potential retrofit and equipment upgrade opportunities.

Job Requirements

• Strong communication, coordination, and customer service skills.

• Good organizational and multitasking abilities, with the ability to prioritize tasks and work independently in a fast-paced environment.

• Prior experience in service coordination, technical support, or the marine industry will be an added advantage.

• Comfortable handling international correspondence and coordinating schedules across different time zones.
  

  
  Wecruit Pte Ltd | 20C0270
  Tew Jie Wei | R22106822