Retail Operations & Customer Service Executive

Job Summary

We are seeking a responsible, organised, and service-oriented individual to support daily retail operations, customer service, appointment scheduling, traditional cultural activities, and general store maintenance.

Responsibilities

• Respond promptly to customer enquiries via WhatsApp, phone calls, and walk-ins to provide accurate information and assistance
• Arrange, confirm, and send reminders for customer appointments, ensuring accurate scheduling and timely follow-ups
• Coordinate appointment details and schedules with consultants, external service providers, and customers to ensure smooth communication
• Maintain accurate and up-to-date customer records and appointment schedules for efficient operations
• Assist in planning and coordinating traditional cultural and religious activities, including ceremonial arrangements, by liaising with personnel and suppliers
• Prepare materials, supplies, and documentation needed for activities to ensure readiness and smooth execution
• Provide on-site coordination support during activities to manage logistics and resolve issues promptly
• Maintain store cleanliness, tidiness, and presentation to create a welcoming environment for customers
• Organise product displays and consultation areas to ensure neatness and proper arrangement
• Monitor inventory levels, replenish supplies, and assist with stock organisation and basic inventory record-keeping
• Report maintenance issues and coordinate repairs to maintain store functionality
• Support daily store opening and closing procedures to ensure operational readiness
• Maintain appointment records, customer information, and operational documents accurately for administrative efficiency
• Assist with general administrative duties and coordinate with internal team members to support smooth daily operations
• Perform other reasonable duties related to store operations as assigned

Preferred competencies and qualifications

• Experience in customer service, retail operations, or event coordination is preferred

Other Information

Benefits

• Competitive salary package
• Performance-based incentives
• Training and development opportunities
• Supportive working environment
• Career advancement opportunities

Working Hours

• Able to work on weekends and public holidays when required, based on the company roster