App Support Engineer

Skills Requirement

• Bachelors degree in Engineering/Information Technology/Computer Science/Related field.
• At least 3-5 years of experience in Banking sector with Application/Production support background within Banking Industry.
• Hands-on experience in On-Prem Fabric technology, enterprise analytics, and data platform design.
• expertise in troubleshooting and analyzing Fabric-related logs, including system, application, security, audit, and debugging logs.
• Hands-on experience with Google Cloud Platform (GCP) technologies.
• Strong knowledge of GCP networking, load balancers, VPNs, hybrid cloud connectivity, IAM, security, and access management.
• Extensive experience in Oracle technologies, including:
• SQL
• PL/SQL
• Oracle Forms
• Oracle Reports
• Performance Tuning
• Hands-on experience in database migration projects, including DB2 to Oracle and On-Premises to Cloud migrations.
• Expertise in Double-Take Cloud setup, replication configuration, and troubleshooting.
• Experience working with Jira or equivalent Agile project management tools.
• Subject Matter Expert (SME) in Unix Shell Scripting and process automation.
• Advanced knowledge of ITRS Geneos monitoring and administration.
• Experience in project documentation, governance reporting, and stakeholder communication.
• Good understanding of ITIL processes including:
• Incident Management
• Problem Management
• Change Management
• Service Request Management
• Experience supporting production applications and mission-critical business services.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Strong communication and stakeholder management capabilities.
• Experience working with cross-functional teams in enterprise environments.