Service crew

Key Responsibilities:

· Greet customers warmly and assist with seating and ordering.

· Handle feedback or complaints tactfully and escalate when necessary.

· Maintain high standards of customer service and ensure satisfaction.

· Assist in daily opening and closing duties.

· Oversee the service crew to ensure orders are delivered accurately and promptly.

· Ensure cleanliness, food safety, and hygiene standards are upheld at all times.

· Guide and mentor junior staff and new hires on service procedures.

· Lead by example during peak hours and take charge of the dining area when needed.

· Help with scheduling, shift handovers, and basic reporting when assigned.

· Manage cash register, process orders accurately, and handle payment transactions.

· Perform end-of-day reconciliation when required.

· Monitor stock levels of service items (cutlery, napkins, condiments, etc.).

· Assist with restocking and report shortages to management.

Job Requirements:

· Minimum 1–2 years of F&B service experience preferred.

· Strong interpersonal and communication skills.

· Ability to work under pressure and in a fast-paced environment.

· Willingness to work shifts, weekends, and public holidays.

· Basic knowledge of food hygiene and safety practices.

Job Type: Full-time

Work Location: In person at Raffles/ Tampines