Admin Associate

Responsibilities

· To perform reception duties such as handle incoming calls, email/ phone enquiries and complaints positive, professional and solutions-oriented approach

· Liaise with Nursing Team for residents’ related follow-up matters

· Support in the admission, discharge and administration of residents

· Prepare invoices, receive payments and administer the payment process

· Visitor management

· Coordinate transportation of residents for appointments and other dispatch arrangement

· Stock ordering and inventory control

· Assist in arranging maintenance service with vendors/ contractors/ suppliers

· Data entry, filing and documentation

· Any other duties as assigned by the supervisor

Requirement

· Prior experience in a customer service or front office role. Some experience within the hospitality industry preferred.

· Strong communication and interpersonal skills with the ability to engage with resident and guest.

· A positive, friendly and helpful attitude with a passion for delivering exceptional experiences for resident and their guest

· Proficiency in spoken and written English. Fluency in a Chinese dialect will be helpful in communicating with elderly residents.