Social Media Account Manager

What you will do

Look after clients

• Be the main contact for 5 to 8 retainer clients (WhatsApp, email, calls)
• Onboard new clients: run the kick-off, collect brand guidelines, logins and assets
• Send monthly content plans and get approvals on time
• Share monthly reports: what we posted, what worked, what we will try next
• Spot chances to grow the account, like carousels, ad versions of top videos or more videos a month
• Help with renewals and keep clients for the long run

Run the content pipeline

• Plan each client's monthly video mix and content calendar
• Brief our scriptwriters and editors so they know exactly what to make
• Assign next week's editing tasks every Friday in our team portal
• Track every video from script to Draft 1 to revisions to posted
• Check videos before they go to the client: on brand, no typos, right format
• Make sure revisions come back fast and nothing gets stuck

Run shoots

• Plan shoot days: shot lists, call sheets, locations, props and talent
• Be on set to direct, keep time and make sure we get every shot we need
• Work with UGC creators and talent when a client needs them

Keep things on track

• Hold timelines. If a client is late with feedback, you follow up early and politely
• Flag problems to Sharlyn before they become big ones
• Keep client folders, trackers and the portal up to date

Who we are looking for

Must have

• 1 to 3 years in client servicing, account management or project management, ideally at a social media, creative or marketing agency
• You live on TikTok, Instagram Reels or YouTube Shorts, and you can tell why a video works
• Very organised. You can juggle many clients and deadlines without dropping the ball
• Clear, friendly written and spoken English
• Calm with clients, even when they push back
• Comfortable on shoot days and talking to people on camera

Nice to have

• Conversational Mandarin (some clients make Chinese content)
• Experience with Notion, Google Workspace, CapCut or a project tool
• Basic scriptwriting or video editing skills

What you get

• A real seat at the table in a growing agency, with direct coaching from the founder
• Clients across F&B, healthcare, finance, retail and government
• Room to grow into a Senior Account Manager or Team Lead role