Executive / Senior Executive, Operations (Centre Management)

About the role

Oversee the day-to-day operations of CDAC Centres, including administrative support, staff scheduling, facilities management, beneficiary services and documentation. Foster a safe, welcoming and conducive environment for beneficiaries, volunteers and centre users.

Key responsibilities

• Supervise, guide and support centre administrative staff to ensure effective service delivery and smooth daily operations
• Identify and implement improvements to enhance the centre environment, operational efficiency and user experience
• Manage and address feedback, concerns and issues raised by students, parents, tutors, partners and other centre users, ensuring timely follow-up and resolution
• Plan and coordinate centre-based activities and initiatives to encourage student participation, engagement and a positive learning environment
• Collaborate with cross-functional teams to support the planning, coordination and delivery of programmes and services at the centres
• Coordinate centre logistics, resources, facilities maintenance, vendors and service providers to support programme and community activities
• Build and maintain relationships with community stakeholders, including schools, social service agencies, grassroots organisations, corporate partners and volunteers
• Ensure centre safety, security and emergency preparedness, including the proper reporting and management of incidents
• Monitor centre operations and ensure compliance with organisational policies, procedures and data protection requirements, including proper maintenance of centre records and documentation

About you

• Minimum Diploma qualification
• Relevant experience in social service, centre operations, facilities management or community engagement preferred
• Proactive, resourceful and adaptable, with a strong service orientation towards beneficiaries
• Strong problem-solving, organisational and multitasking skills
• Good communication and interpersonal skills, with the ability to engage stakeholders from diverse backgrounds
• Ability to communicate in Mandarin (spoken and written) to support Chinese-speaking beneficiaries
• Willing to work evenings and weekends when required to support programmes and community events
• The appointment level (Executive or Senior Executive) and salary will be based on the candidate’s relevant experience.

Only shortlisted candidates will be contacted.