Customer Relations Officer / Assistant Customer Relations Officer

Responsibilities and Duties:

• Capable of taking instruction from Client’s Rep, consultants and contractor’s project manager as and when required or directed.
• CRO shall be competent and possesses the skill, knowledge and ability to manage the public relations issues and general project queries with residents effectively.
• He/ She shall possess good communication and interpersonal skills in liaising with subcontractors in day-to-day’s work activities and project stakeholders (HDB, Town Council and Consultants) pertaining to the project/ resident’s matters.
• CRO shall generate the HIP block schedule and units work schedules in good times to aid the materials & manpower resources planning.
• Manning the Information Centre Counter operations and Information Hotline.
• Attend to residents’ defect feedback or query and making appointment with owner for a visit or joint inspection by RTO and Supervisor. Making appointment for Supervisor to attend the defect rectification and monitoring of work done for defect closure.
• Draft and reply to feedback/ queries and message from residents within stipulated timeframes.
• CRO shall be in-charge of proper recording and filing of vital documents required by HDB, forms and records, and photos into HICS.
• He/ she shall attend and provide administrative assistance and logistic supports in the Working Committee Meeting (Construction Phase) as and when directed by Client’s Rep or Consultants.

Requirements:

• Minimum GCE “A” Level with 2-3 years of public relations experiences preferably in Home Improvement Program (HIP) projects.
• He/ She shall be capable of communicating effectively in English and one other official language.
• Possesses computer skills in Microsoft Office, Word, Excel and PPT.