Shop Supervisor

About Us:

We are a local Singaporean minimart dedicated to providing quality Vietnamese products and exceptional customer service. We pride ourselves on being a one-stop shop for all household needs in Singapore.

Job Overview:

We are looking for a motivated and reliable Shop Supervisor to oversee our shop operations. The ideal candidate will ensure the efficient and timely resupply of goods, manage delivery staff and schedule, and maintain a high standard of customer service.

Key Responsibilities:

• Supervise Delivery Operations: Oversee daily operations, delivery schedules, delivery of orders, and availability of goods.
• Team Management: Recruit, train, and manage shop staff, ensuring adherence to company policies and high-performance standards.
• Customer Service: Handle customer enquiries and complaints, ensuring customer satisfaction and resolving issues promptly.
• Inventory Management: Coordinate with the inventory team to ensure accurate stock levels and timely restocking of goods. Heavy lifting is expected.
• Safety and Compliance: Ensure all operations comply with local regulations and safety standards.

Qualifications:

• Experience: Proven experience in a supervisory role, preferably in delivery or logistics management.
• Skills: Strong organisational and leadership skills, excellent communication abilities, and proficiency in using delivery management software.
• Education: 'O' Level or equivalent; additional relevant certifications or education is a plus.
• Language: Proficiency in English. Knowledge in spoken and written Tieng Viet is a plus but not mandatory.
• Attributes: Customer-focused, proactive, and able to work under pressure in a fast-paced environment.

Benefits:

• Competitive salary and performance-based incentives.
• Employee discounts on minimart products.
• Health insurance and other benefits as per company policy.

How to Apply:

Interested candidates should submit their CV and a cover letter by 30 Nov 2026.