Application Support Engineer(C#, .NET Core, MS SQL Server, L2/L3 Production Support, Microsoft Azure)

Responsibilities

• Develop end-to-end functional and technical understanding of all in-scope applications, including business workflows, architecture, databases, integrations, and dependencies.

• Act as the primary onsite technical interface for business users, application owners, and IT stakeholders.

• Coordinate application support, incident investigation, root cause analysis, defect resolution, and enhancements with the offshore team.

• Gather and translate business requirements into actionable technical tasks for the India delivery team.

• Perform initial technical troubleshooting involving .NET applications, SQL databases, APIs, and application performance.

• Coordinate application testing, UAT, change management, production releases, and deployment validation.

• Facilitate knowledge transfer, maintain technical documentation, and ensure effective onsite–offshore communication.

• Track delivery progress, SLA/KPI performance, risks, and escalations, ensuring timely stakeholder updates.

Requirements

• Minimum 7+ years of experience in Microsoft application development, maintenance, and production support.

• Strong hands-on troubleshooting skills across .NET applications and SQL Server databases.

• Experience managing multiple enterprise applications and understanding complex business workflows.

• Excellent stakeholder communication, coordination, and technical documentation skills.

• Proven experience working with onsite–offshore delivery teams.

• Ability to independently manage technical discussions, priorities, and escalations.

• Strong experience in C#, ASP.NET, .NET Framework, .NET Core / modern .NET, Web APIs, and IIS.

• Experience with MS SQL Server, T-SQL, stored procedures, query optimization, and database troubleshooting.

• Knowledge of L2/L3 production support, incident/problem management, RCA, and performance troubleshooting.

• Experience with Git, Azure DevOps/Jenkins, CI/CD, Jira/ServiceNow.

• Knowledge of REST/SOAP APIs, JSON, XML, and application integrations.

• Working knowledge of Microsoft Azure is preferred.