IT Support Specialist

We are seeking an experienced IT Support Specialist to provide IT technical support and maintain the company's IT infrastructure across Singapore and Malaysia offices and branch outlets. The role involves supporting desktop systems, business applications, servers and network connectivity to ensure smooth daily business operations.

KeyResponsibilities

• Provide IT support and troubleshooting for computers, laptops, servers, printers, telephones, video conferencing equipment and other IT peripherals.
• Manage and maintain IT infrastructure, systems and network connectivity across Singapore and Malaysia offices and branch outlets.
• Install, configure, upgrade and maintain operating systems, software applications and IT equipment.
• Manage Active Directory accounts, user access rights, permissions and corporate email services.
• Support OA systems, business applications, servers and other corporate IT systems.
• Monitor and troubleshoot branch outlet networks, including routers, switches, firewalls, LAN and Wi-Fi connectivity.
• Conduct routine inspections and preventive maintenance of IT equipment, server rooms and network facilities.
• Coordinate with network personnel and external IT vendors to resolve technical issues.
• Prepare IT documentation, SOPs and support process improvements.

Job Requirements

1. Diploma or Associate Degree in IT, Computer Science or a related discipline.
2. Minimum 3 years of relevant IT desktop support experience.
3. Proficient in Windows operating systems, Microsoft Office applications and hardware troubleshooting.
4. Familiar with Windows Server, Linux, Active Directory and basic network administration.
5. Knowledge of routers, switches, firewalls and wireless networking.
6. ITIL knowledge or certification is an advantage.
7. Good analytical, troubleshooting and problem-solving skills.
8. Willingness to provide IT support across Singapore and Malaysia offices and branch outlets, including occasional site visits when required.