Collections Officer

Singapore Commercial Credit Bureau is looking for a competent Collection Officer to contact debtors and collect outstanding payments. You will strike a balance between maintaining trustful relationships and ensuring timely payments.

Responsibilities:

• Monitoring accounts to identify overdue payments.
• Investigate historical data for each debt or bill.
• Perform outgoing phone calls and negotiate payment on behalf of clients.
• Resolve billing and customer credit issues
• To achieve maximum recovery standards as well as provide advisory service to clients on the best course of action for the recovery of their outstanding claims.
• Advise debtors on the various payment options available.
• Keep accurate records through the updating of collection activities in our internal collection system.

To succeed in this role, you are likely to have the following attributes :

• Proven experience as a Collection Specialist or similar role
• Knowledge of billing procedures and collection techniques.
• Working knowledge of MS Office and databases.
• Comfortable working with targets .
• Patience and ability to manage stress.
• Excellent communication and interpersonal skills.
• Meticulous working attitude.
• Driven and result-oriented.
• Skilled in negotiation.
• Problem-solving skills.