CRM Senior Technical Consultant (Ref 26173)

Responsibilities

• Primarily responsible for requirements gathering including:

• Preparing functional requirements and technical requirements specification based on user requirements gathering sessions and input from the customer

• Presenting to management for review, and making changes as required

• Onsite support

• Architect and develop custom CRM solutions using CRM SDK, C#, and .Net

• Having very good understanding on Mailbox set up and Server Side Synchronization.

• Very good exposure to CRM Security Roles and Team setup.

• Having deep knowledge on CRM Asynchronous Process, Workflow, Plugins and able to troubleshoot CRM servers if required.

• Provide technical guidance to team members

• Preparing the training itinerary and materials and delivering training to end users

• Executing cutover procedures at MS Dynamics CRM deployment as identified

• Following guidelines and checklists developed for deployment

• Adhering to timelines

• Assisting with the preparation of the project status report, project timeline and project budget

• Providing go live and post-implementation support

• Participate in requirements gathering sessions to validate business cases, gather and document business and functional objectives. Build prototypes if required

• Design, build, and maintain efficient, reusable, and reliable code

• Ensure the best possible performance, quality, and responsiveness of applications

• Identify bottlenecks and bugs, and devise solutions to mitigate and address these issues

• Maintain code quality and version

• Validate system performance by developing and conducting test scripts; completing bug fixes

• Conduct training programs to provide technical knowledge and functional knowledge to the participants when requested

• Manage customer relationship through answering questions, resolving concerns and issues

• Manage service delivery as per the SLA (Service Level Agreement) with the customers

Requirements

• Degree in Computer Science or Engineering or equivalent work experience

• At least 6 years relevant working experience with strong knowledge of Dynamic 365 on premise and Dynamics 365 Online

• At least 3 years relevant working experience with strong knowledge on Power Platform, Power Apps and Power Portal.

• At least 3 years relevant working experience with strong knowledge on AWS or Microsoft Azure.

• Proficient in C#, with a strong understanding of object-oriented programming

• Experienced in Webservice development like SOAP or REST protocol.

• Proficient in setting up and configuring Microsoft IIS (Internet Information Server)

• Proficient in code versioning tools such as TFS (Team Foundation Server)

• Willing to work in implementation and maintenance projects

• Ability to work in both SDLC waterfall and Agile projects

Licence no: 12C6060