Product and Pricing Operations

About the Role

We are looking for a hands-on Specialist or Senior Specialist to manage our travel eSIM catalogue, pricing and commercial performance. You will improve the choice of plans across destinations, data allowances and validity periods, while keeping product information accurate and pricing commercially sound.

You will own catalogue accuracy and the operational implementation of price changes within agreed commercial rules. Work with User Operations and Marketing on offers and discount limits, and with suppliers and technical colleagues on product availability and service quality.

Key Responsibilities

• Develop and review country and regional plan portfolios using travel demand, trip duration, customer usage and sales performance. Recommend new plans, changes and delisting.
• Manage product setup, testing, launches and updates. Keep coverage, supported networks, data allowances, validity rules, activation conditions, fair usage policies and customer-facing descriptions accurate.
• Build and maintain cost models covering supplier charges, payment fees, promotional discounts, refund and compensation losses, variable service costs and currency effects. Distinguish contribution before and after acquisition spend.
• Confirm when supplier charges arise and what can be recovered after cancellations or refunds. Review prices and contribution thresholds using the agreed cost definitions and commercial approval process.
• Monitor comparable competitor plans, prices and service terms. Turn findings into specific recommendations rather than matching the lowest price without checking product differences.
• Coordinate supplier price, coverage and availability changes. Compare cost and service performance, and work with suppliers and technical colleagues on onboarding, testing and issue resolution.
• Plan promotional products, prices and discount limits with Marketing and User Operations. Check coupon stacking, contribution and product eligibility before launch.
• Maintain cost and price versions, approval records and release checks. Monitor changes after publication, prepare rollback actions and account for commitments to customers who have already purchased.
• Review performance by destination, plan and supplier. Investigate weak conversion, low contribution and product-related refunds or complaints, then implement and evaluate improvements.

What You Will Bring

• At least 2 years of experience in product merchandising, category management, pricing or commercial operations.
• Hands-on experience managing product listings, price updates, promotions and operational reporting.
• Strong Excel or Google Sheets skills, including cost modelling, profitability analysis and performance comparisons.
• A clear understanding of revenue, gross margin, contribution and conversion. Ability to explain assumptions, identify missing costs and make recommendations from data.
• Strong attention to detail, ownership and the ability to coordinate changes with suppliers and colleagues across functions.
  
  Preferred Experience
• Experience with travel eSIMs, roaming plans, travel, e-commerce, digital products or telecommunications.
• Experience working with multiple suppliers or API-based product onboarding. SQL or business intelligence experience is an advantage.