Assistant Reservations Manager

Job Description

• Assist in managing day-to-day operations of the reservations department.
• Supervise reservation agents and provide guidance and support as needed.
• Ensure accuracy and efficiency in processing reservations and bookings.
• Monitor reservation systems and inventory to maximize occupancy and revenue.
• Handle guest inquiries, complaints, and special requests in a professional and timely
• manner.
• Collaborate with other departments to ensure seamless guest experiences.
• Train reservation agents on company policies, procedures, and systems.
• Assist in developing strategies to optimize revenue and occupancy.
• Maintain up-to-date knowledge of industry trends and best practices.
• Analyse market trends, demand patterns, and competitor performance to identify
  revenue opportunities.

Qualifications

• Diploma in Hospitality Management, Business Administration, or related field preferred.
• Previous experience in hotel reservations or front office operations required.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in reservation systems and Microsoft Office Suite.
• Ability to work well under pressure and in a fast-paced environment.
• Attention to detail and problem-solving skills.
• Flexibility to work evenings, weekends, and holidays as needed.