Senior Customer Service Engineer

Company Overview

EPOINT SYSTEMS PTE. LTD. is a leading Point Of Sales system integrator in Singapore, Malaysia, Indonesia, and Thailand. We offer system study, commissioning, and 24x7 onsite support to ensure uninterrupted operations and deliver the best value to our customers.

Job Summary

You will be managing the customer service team on their job schedule and other matters involve in the team.
Giving task to respective engineer to go for on-site service if need to, You will independently resolve POS-related customer issues, provide remote and onsite repair guidance, deliver frontline after-sales support, and offer training and assistance to ensure customer satisfaction.

Responsibilities

• Diagnose and resolve customer issues related to Point Of Sales (POS) systems to maintain smooth operations
• Guide customers remotely or onsite to perform effective repair work on POS systems
• Deliver frontline after-sales support by addressing customer inquiries and technical issues promptly
• Provide training and ongoing assistance to customers to improve their use of POS systems
• Collaborate with team members to uphold service quality and enhance customer satisfaction
• Adapt to shift duties, including weekends and public holidays, to ensure continuous support coverage

Preferred competencies and qualifications

• Operate and troubleshoot IT services related to POS systems with computer literacy
• Communicate clearly and build rapport with customers and team members using good interpersonal skills
• Demonstrate flexibility and willingness to work shifts and varied hours to meet operational needs