Project Specialist (Service Strategy & Strategic Communications)

What you will be working on

In this role, you will:

• Develop and implement communications and engagement strategies for healthcare financing schemes.
• Plan and support engagement activities, and analyse member feedback, enquiries and data to identify needs, knowledge gaps and emerging concerns that inform communications and service strategies.
• Develop and review member-facing content to make complex healthcare financing information clear, accessible and engaging, while ensuring accuracy and consistency.
• Partner with internal and external stakeholders to align messages and coordinate communications and engagement across relevant touchpoints.
• Evaluate communications and engagement initiatives using data and feedback, and recommend improvements to enhance their effectiveness.
• Support the development and implementation of resource management frameworks, processes and standard operating procedures across the Healthcare Financing Group (HFG).
• Monitor and analyse budget and resource utilisation, prepare management reports, and support resource planning and governance.
• Drive process improvements and cross-functional projects to improve operational efficiency and members’ experience, including exploring the use of digital, data and generative AI (GenAI) tools for content development, engagement and work processes.

What we are looking for

We value the diverse talents and experiences that each individual brings to the table. While mastery of every requirement may not be necessary, familiarity and expertise in some of the following areas will position you for success within this team.

• Relevant experience in communications, public engagement, content development, customer experience, behavioural insights, service design or related areas.
• Ability to communicate clearly, both verbally and in writing, and simplify complex information for different audiences.
• Analytical and critical-thinking skills to interpret data and feedback and translate them into actionable insights.
• Stakeholder management and interpersonal skills to collaborate effectively with internal and external partners.
• Project management and organisational skills, with the ability to manage multiple priorities and deliver work effectively.
• A member-centric mindset, with the ability to understand audience needs and develop appropriate communications and engagement approaches.
• Resourcefulness and adaptability, with the ability to work effectively both independently and collaboratively.
• Familiarity with data visualisation, digital content or GenAI tools would be advantageous.

The seniority of appointment and actual corporate job title will commensurate with individual work experiences.

We welcome fresh graduates in any discipline and candidates without working experience to apply. To help us better understand your academic background, please provide an official or unofficial copy of your academic transcript, as well as any other relevant documents or certificates that you believe would support your application.

Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs. Additionally, there is potential for emplacement into a permanent position.