Harbourcraft Counter Operations Officer

JOB DESCRIPTION

We are looking for a reliable and customer-focused

Harbourcraft Counter Operations Officer

to oversee daily counter operations, customer order processing, and boatmen dispatch coordination. You will play a key role in ensuring smooth harbourcraft scheduling, accurate administrative records, and responsive service for our maritime clients.

DUTIES AND RESPONSIBILITIES

This role is responsible for the daily planning, coordination, and execution of harbourcraft operations, including order management and crew dispatch. Key duties include, but are not limited to, the following:

• Order Processing & Administration: Handle customer enquiries and order requests via phone and online channels, accurately log order details into the system, and ensure all daily orders are reconciled and closed by the end of each shift.
• Boatmen Dispatch & Job Coordination: Assign work orders to boatmen and monitor operations to ensure all jobs are promptly attended to, executed safely, and completed on schedule.
• Customer Service: Deliver responsive, courteous, and professional service to customers, passengers, and maritime agents at all times.
• Documentation & Requisitions: Prepare and process request forms for operational vouchers, permits, and other administrative requirements.
• Operational Reporting: Compile and submit weekly operational reports to the Operations Supervisor covering vessel activities, boatmen performance, and customer feedback.
• Meetings & Collaboration: Participate in operational briefings and work-related meetings to support smooth team coordination.
• Ad-Hoc Duties: Undertake any other operational or administrative duties as assigned by management.