L2 System Engineer

Job Description & Requirements:

· Administrating Active Directory and Windows Update Services.

· Providing technical support for Active Directory and Windows Update Services.

· Manage and maintain all Active Directory objects, DNS records and Group Policies, handling requests for creation and removal of related items.

· Assisting the Support Engineer or Software Engineer in problem resolution beyond the capability of the 1st Level Support Staff.

· Performing system recovery.

· Escalating unsolvable problems to the 3rd Level Support Staff and reports the escalation to superior.
Ensuring that the System runs according to contractual specifications after problem resolution.
Providing advice on system / database performance monitoring and tuning.

· Ensuring deployments of approved patches/releases are implemented accordingly to Change Request.

· Complete all Service Requested accordingly to SLA timeframe.

· Assisting the Customer in the verification, isolation and/or provision of a temporary work-around for the problem logged beyond 2nd Level Support Staff capability.

· Escalating unsolvable system problems and service request to the OEM/Vendor for technical support.

· Coordinating system development tasks to include design, integration and formal testing on the Change Request.

· Overseeing all transitions into production on the Change Request.

· Developing and complete actions in system specifications, technical and logistical requirements and other disciplines on the Change Request.

· Creating and maintain programmatic and technical documentation to ensure efficient planning and execution on the Change Request.

· Experience with using virtual lab environments and their application in system testing and troubleshooting.

· Managing and document system configurations on the Change Request.

· Perform troubleshooting and resolve incident based on SLA.

Requirements:

· Degree/Diploma in Computer Science, Computer Engineering or Mathematics, although consideration will be given to experience and certifications in lieu of degree.

· Minimum 3 to 5 years IT experience.

Special Knowledge or Skills:

· Past working experience in Cloud environment is an advantage.

· Knowledge of SQL, PowerShell and Python is an advantage.

· Able to handle demanding service response and recovery turnaround.

· Able to manage daily support tasks to meet stringent SLA requirements.

· Excellent scheduling and multitasking skills.

· Experience working with international technical teams on complex system troubleshooting and issue resolution.

· Meticulous and process-oriented.

· Good, hard-working attitude with ability to work well under pressure.

· Good communication skills English (written, spoken).

· Good analytical skills with ability to work with others to resolve problems.

· Good organization skills, with ability to properly document and track information.

· Preferably with Microsoft Certification and/or ITIL certification.

· Dynamic, customer oriented, experience working in a fast-paced environment.

· Good Knowledge of following products will be advantageous: Linux, Unix, Active Directory/DNS/GPO, ADFS, Microsoft AzureStack, Microsoft Windows2016-2022.