Clinic Manager (Up to $6k + AWS + Variable Bonus) - 0220

Clinic Manager

Working Hours:

• Monday to Friday: 8:30am – 5:30pm

• Saturday: 8:30am – 1:00pm (Alternate Saturdays upon confirmation)

Salary: $5,500 – $6,000 + AWS + Variable Bonus

Working Location: Mount Elizabeth Hospital, Orchard / Mount Alvernia Hospital

Job Responsibilities

1. Clinic Operations & Workflow Management

• Oversee daily clinic operations, including patient registration, appointment scheduling, queue management and patient flow.

• Ensure smooth and efficient clinic operations across different shifts.

• Identify areas for improvement and implement operational procedures to enhance efficiency and patient experience.

2. Team Leadership & Management

• Lead and supervise clinic assistants and administrative staff.

• Handle staff recruitment, rostering, performance management and training.

• Provide guidance and support to ensure the team delivers quality patient service.

3. Financial & Claims Administration

• Oversee daily billing, payment reconciliation and financial administration.

• Manage corporate panel and insurance claims, as well as government healthcare subsidy schemes such as MediSave.

4. Inventory & Equipment Management

• Oversee procurement, inventory and stock control of medical supplies and medications.

• Monitor medication expiry dates and ensure proper stock management.

• Coordinate maintenance and servicing of medical equipment.

5. Regulatory Compliance & Quality Assurance

• Ensure clinic operations comply with relevant Ministry of Health (MOH) regulations, Health Sciences Authority (HSA) requirements and Personal Data Protection Act (PDPA).

• Maintain proper documentation and ensure adherence to healthcare policies and procedures.

6. Patient Relations & Service Excellence

• Handle patient enquiries, feedback and complaints professionally.

• Resolve service-related issues and implement improvements to enhance patient satisfaction.

Requirements

• Diploma or Degree in Business Administration, Healthcare Management, Nursing or a related discipline.

• Minimum 3 years of relevant experience in clinic operations, healthcare administration or a supervisory role within the healthcare industry.

• Prior experience in managing clinic operations and leading frontline staff.

• Familiarity with clinic management systems, preferably Plato, as well as insurance and healthcare claim processes

Chan Kai Wen Reg R23114137
THE SUPREME HR ADVISORY PTE LTD
EA No: 14C7279