Corporate Ticketing Senior Executive

Job Description:

• Handle end-to-end corporate travel arrangements, including flight reservations, fare quotations, ticket issuance, reissuance, refunds and hotel bookings.
• Provide professional and timely travel support to corporate clients in accordance with their travel policies and requirements.
• Manage complex ticketing cases, including fare calculations, ticket exchanges, schedule changes and urgent travel requests.
• Support Singapore and Dubai Business Travel Management (BTM) operations and coordinate with regional teams when required.
• Liaise with airlines, hotels, suppliers and internal teams to resolve operational issues and ensure smooth travel arrangements.
• Ensure accuracy, efficiency and high service standards in daily operations to minimise errors and customer complaints.
• Maintain accurate booking records and follow established operational procedures.
• Perform any other ad-hoc duties and responsibilities as may be assigned by the Company from time to time.

Requirements:

• Minimum 5 years of working experience in corporate travel operations within a Travel Management Company (TMC).
• Hands-on experience with GDS reservations and ticketing, preferably Sabre.
• Experience with corporate online booking tools such as Concur or Spotnana is an advantage.
• Willing to support cross-location operations between Singapore and Dubai.
• Ability to work independently and as part of a team.
• Flexible and adaptable to a fast-paced corporate travel environment.
• Strong communication and customer service skills.