Warehouse IT Operations Specialist

The successful candidate will partner closely with Logistics, Warehouse Operations, Manufacturing, Factory Automation, Infrastructure, Security, and Application Support teams to ensure reliable operation of critical warehouse technologies and support the company's warehouse expansion, automation, and digital transformation initiatives. Upcoming initiatives include multiple warehouse go-lives, AutoStore expansion, RFID solutions, mobile computing platforms, AMRs, smart lockers, asset tracking technologies, and warehouse mobility solutions.

Warehouse IT Operations

• Serve as the primary IT support lead for Singapore warehouse operations.

• Support warehouse users across receiving, shipping, inventory management, material handling, and logistics functions.

• Provide operational support for warehouse IT infrastructure and business-critical systems.

• Support warehouse expansions, relocations, and new facility deployments.

• Participate in warehouse go-live planning, readiness assessments, and hypercare support.

Mobility & Endpoint Management

• Deploy, manage, and support warehouse mobility solutions including: Zebra handheld scanners • RFID devices • Mobile printers • Rugged tablets • iPads and kiosk devices • Smart lockers • Other warehouse mobility solutions.

• Manage device lifecycle activities including provisioning, deployment, asset tracking, repair, replacement, and decommissioning.

• Support Intune, Workspace ONE, JAMF, or equivalent endpoint management platforms.

Warehouse Automation Support

• Partner with Factory Automation and Logistics teams to support: AutoStore systems • RFID infrastructure • Automated Guided Vehicles (AGV) • Autonomous Mobile Robots (AMR) • ASRS solutions • Warehouse automation integrations.

• Coordinate troubleshooting across multiple IT and engineering teams.

• Support testing and deployment of new automation technologies.

Infrastructure & Connectivity

• Ensure operational readiness for: Warehouse Wi-Fi • Network connectivity • Device authentication • Printing services • Mobility services.

• Coordinate with network engineers during deployments and incidents.

• Monitor infrastructure health and drive resolution of recurring issues.

Asset & Inventory Management

• Develop and maintain accurate inventory records for warehouse devices.

• Improve asset tracking and auditing processes.

• Support implementation of automation solutions for equipment tracking and allocation.

• Partner with procurement teams to establish standards for warehouse hardware purchasing and lifecycle management.

Service Excellence

• Provide Level 2/Level 3 operational support for warehouse technologies.

• Perform root cause analysis on recurring incidents.

• Drive continuous improvement initiatives.

• Develop support documentation, SOPs, and training materials.

• Participate in after-hours support during critical business events and warehouse go-lives.

Required Qualifications

Education

Diploma or Bachelor's Degree in Information Technology, Computer Science, Engineering, or related discipline • Equivalent combination of education and relevant experience will be considered.

Experience

3+ years of IT operations, endpoint management, or infrastructure support experience • Experience supporting warehouse, manufacturing, logistics, or distribution environments • Experience with enterprise device lifecycle management • Experience supporting business-critical operational environments.

Technical Skills

Microsoft Windows • Microsoft Intune • Workspace ONE / Omnissa • JAMF (preferred) • Mobile Device Management (MDM) • Warehouse mobility devices • Zebra handheld scanners • RFID technologies • Network and Wi-Fi troubleshooting • Asset management systems • ServiceNow • Microsoft 365 platform • Printer fleet management

Preferred Experience

SAP EWM • Warehouse Management Systems (WMS) • Logistics systems • AutoStore solutions • Industrial IoT • Factory automation environments • Manufacturing operations support • Smart locker implementations • Supply chain technology platforms

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