E-Commerce Accounts Assistant

Job Description: E-commerce Accounts Assistant

The E-commerce Accounts Assistant is responsible for the day-to-day administration to support the financial operations of our online business. This role ensures orders are processed efficiently, inventory is updated, and customers receive excellent service. The position also supports platform optimization, and administrative tasks such as daily delivery routing to ensure smooth e-commerce operations.

Key Responsibilities

• Orders processing and maintain product listings across e-commerce platforms (e.g. Lazada, Shopee).

• Familiar with delivery postal codes (e.g 01, 44, 06 etc)

• To plan daily delivery route for delivery team

• Monitor inventory levels and coordinate stock updates with the warehouse or inventory team.

• Process online orders, returns, exchanges, and refunds accurately and promptly.

• Record e-commerce sales, refunds, invoices, supplier bills and expenses.
• Use the Infotech system to enter, review and manage relevant accounting or e-commerce information. Check Infotech records against platform, payment-provider and accounting records, and investigate discrepancies.

• Respond to customer inquiries via email, chat, or marketplace messaging systems.

• Coordinate with in-house delivery team to ensure timely order fulfillment and shipment tracking.

• Maintain accurate records of orders, and product updates.

• Work closely with marketing, sales, and warehouse teams to support business objectives.

Qualifications

• O Levels or
• Diploma in Business Administration, E-commerce, Marketing, Information Technology, or a related field.
• 1–3 years of administrative or e-commerce experience preferred.
• Experience using e-commerce platforms such as Lazada, or Shopee is an advantage.
• Proficiency in Microsoft Office, particularly Excel.
• Experience with inventory management systems is desirable.

Skills and Competencies

• Experience in bookkeeping, accounts administration or a similar role; e-commerce experience is an advantage.
• Basic understanding of accounting principles and reconciliations.
• Familiarity with the Infotech system and confidence using business software.
• Good IT skills, including Microsoft Excel or Google Sheets.
• Familiarity with e-commerce platforms and payment gateways is desirable.
• Strong attention to detail, organization and communication skills.

• Strong organizational and administrative skills.
• Excellent attention to detail and accuracy.
• Ability to manage multiple tasks and meet deadlines.
• Strong problem-solving and analytical abilities.
• Customer-focused with excellent interpersonal skills.
• Ability to work independently and collaboratively within a team.
• Basic understanding of online marketing and digital commerce principles.

Working Hours

• Monday to Friday, 10am to 7pm
• Saturdays, 10am to 1pm