Cusomer Relations Officer

Company Overview

Club Emperor is a vibrant nightlife venue seeking friendly and proactive Customer Relations Officers to ensure guests feel welcome and enjoy their experience.

Job Summary

You will engage with guests to provide attentive, personalised service, promptly address enquiries and concerns, and collaborate with the team to maintain high customer satisfaction in a lively nightlife setting.

Responsibilities

• Conduct regular rounds during operating hours to check on customers and ensure their satisfaction
• Welcome new and walk-in guests, respond to enquiries, and explain offerings, promotions, and seating options
• Respond promptly to customer requests and concerns, coordinating with service team and management to resolve issues
• Build relationships with regular and VIP customers by learning their preferences and delivering personalised service
• Anticipate customer needs and follow up throughout the evening to enhance their experience
• Collaborate effectively with team members in a busy nightlife environment

Preferred competencies and qualifications

• Previous experience in customer relations, hospitality, or nightlife environments
• Outgoing personality with strong communication skills to engage customers confidently and professionally
• Service-minded attitude with attention to detail

Other Information

Working Schedule

• 6-day work week: Monday to Saturday
• Monday–Friday: 8:00pm–3:30am
• Saturday: 8:00pm–4:30am
• Sunday off