Veterinary Clinic Receptionist / Customer Service Officer

WE ARE HIRING

Veterinary Clinic Receptionist / Customer Service Officer

OmniVet Pte. Ltd. | 31 Jalan Mas Puteh, Singapore 128633 | Nearest area: Clementi West

Be the first friendly face pet owners see. We are hiring across multiple shifts, both part-time and full-time. Must love and be comfortable handling pets.

Position. Hours. Type. Salary. Night incentive

1 8am – 1pm. Part-time. $8 – $12 / hour. NA.

2. 1pm – 7pm. Part-time. $8 – $12 / hour. NA.

3. 5pm – 11pm. Part-time. $10 – $14 / hour. NA.

4. 7pm – 11pm. Part-time. $10 – $14 / hour. NA.

5. 8am – 6pm. Full-time. $1,800 – $2,500 / month. NA.

6. 1pm – 11pm. Full-time. $1,800 – $2,500 / month. + $200 / month

7. 11pm – 8am. Full-time. $1,800 – $2,500 / month. + $500 / month

Positions 1 – 4 are part-time. Positions 5 – 7 are full-time. Exact pay depends on experience.

Front desk and client care

• Greet clients and their pets warmly and calmly.

• Register new clients and keep patient records accurate and up to date.

• Check pets in and out, and explain the next steps to owners.

• Comfort anxious owners and pets, and handle upset clients with empathy.

Appointments and communication

• Answer phone calls, WhatsApp messages and emails promptly.

• Book, reschedule and confirm appointments.

• Manage walk-ins and urgent cases, and alert the vet team right away.

• Send vaccination and follow-up reminders to clients.

Billing and payments

• Prepare invoices and process payments (cash, card, PayNow).

• Explain charges and treatment estimates clearly to clients.

• Complete end-of-shift cash-up and daily reconciliation.

Pharmacy and retail

• Sell pet food, supplements and retail products.

• Check stock levels, restock shelves and report low inventory.

• Prepare and hand over medication as instructed by the vet team.

Clinic operations

• Keep the reception, waiting area, treatment rooms and consult rooms clean and tidy.

• Assist with handling calm pets when needed.

• Coordinate with vets and nurses so patients flow smoothly.

• Write clear handover notes between shifts.

• Follow clinic SOPs, hygiene and safety protocols.

Night shift (Position 7)

• Receive and triage after-hours calls and walk-ins.

• Monitor the front area and keep the clinic secure overnight.

• Prepare the morning handover and set up the front desk before opening.

• Genuine love for animals and comfortable handling pets.

• Good communication and customer service skills.

• Friendly, patient and calm under pressure.

• Basic computer skills. Clinic, vet or retail experience is a plus.

• Able to commit to the shift applied for, including weekends and public holidays.

Email your resume to The HR Manager, OmniVet at [email protected].

Indicate your position number in your resume and in your email subject.