Application Support Engineer

Role Overview

We are looking for an experienced Application Support Engineer to act as the primary onsite technical point of contact for enterprise applications. The role requires strong Microsoft technology expertise, comprehensive application knowledge, stakeholder engagement, and effective coordination with the offshore delivery teams.

Key Responsibilities

• Develop end-to-end functional and technical understanding of all in-scope applications, including business workflows, architecture, databases, integrations, and dependencies.
• Act as the primary onsite technical interface for business users, application owners, and IT stakeholders.
• Coordinate application support, incident investigation, root cause analysis, defect resolution, and enhancements with the offshore team.
• Gather and translate business requirements into actionable technical tasks for the India delivery team.
• Perform initial technical troubleshooting involving .NET applications, SQL databases, APIs, and application performance.
• Coordinate application testing, UAT, change management, production releases, and deployment validation.
• Facilitate knowledge transfer, maintain technical documentation, and ensure effective onsite–offshore communication.
• Track delivery progress, SLA/KPI performance, risks, and escalations, ensuring timely stakeholder updates.

Required Technical Skills

• Microsoft Technologies: C#, ASP.NET, .NET Framework, .NET Core / modern .NET, Web APIs, IIS.
• Database: MS SQL Server, T-SQL, stored procedures, query optimization, and database troubleshooting.
• Application Support: L2/L3 production support, incident/problem management, RCA, and performance troubleshooting.
• DevOps & Tools: Git, Azure DevOps/Jenkins, CI/CD, Jira/ServiceNow.
• Integration: REST/SOAP APIs, JSON, XML, and application integrations.
• Cloud: Working knowledge of Microsoft Azure is preferred.

Experience & Competencies

• 8–12+ years of experience in Microsoft application development, maintenance, and production support.
• Strong hands-on troubleshooting skills across .NET applications and SQL Server databases.
• Experience managing multiple enterprise applications and understanding complex business workflows.
• Excellent stakeholder communication, coordination, and technical documentation skills.
• Proven experience working with onsite–offshore delivery teams.
• Ability to independently manage technical discussions, priorities, and escalations.