Manager Production & Quality Control

Key Responsibility:

• Own the QC Engineering function end-to-end for Botsync's AMR portfolio, defining the quality strategy, operating model, priorities, standards, and continuous-improvement roadmap.
• Lead, coach, and performance-manage a team of 3-5 QC/Engineering professionals; set goals, allocate work, review outcomes, and build succession and capability plans.
• Own workforce planning, hiring, onboarding, training, development, and retention for the QC team in partnership with Talent Acquisition and Engineering leadership.
• Translate product, production, and deployment roadmaps into risk-based test strategies, validation plans, resourcing, acceptance criteria, and release milestones.
• Establish and govern quality gates across hardware bring-up, software integration, simulation, Factory Acceptance Testing, regression, reliability, safety, and shipment release.
• Chair release-readiness and defect-triage reviews, provide the independent quality go/no-go recommendation, and ensure critical risks have accountable owners and mitigation plans.
• Act as the final escalation owner for critical quality incidents and factory or customer issues, leading containment, root-cause analysis, corrective and preventive action, and effectiveness verification.
• Define and track quality KPIs - including first-pass yield, defect escape, test coverage, reliability, rework, and closure cycle time - and present trends, risks, and actions to leadership.
• Partner with Engineering, Product and Project teams to eliminate systemic defects and embed prevention into design and production.
• Own QC documentation and traceability, including test protocols, FAT evidence, issue logs, release records, engineering changes, and audit-ready records.
• Drive test automation, lab and tooling readiness, process standardization, and quality engagement with manufacturing partners in China and Southeast Asia to scale consistent, deployment-ready outcomes.

What we're looking for:

• Bachelor's or Master's degree in Robotics, Mechatronics, Electrical/Electronics, Computer Engineering, or a related discipline.
• 8-12 years of experience in AMR, mobile robotics, industrial automation, or a closely related engineering environment, including experience leading Quality or Engineering teams.
• Strong understanding of robot hardware including motor controllers, encoders, LiDARs, sensors, and safety systems.
• Proficiency in Linux, ROS, C++, and Python for robotics software integration and troubleshooting.
• Hands-on experience with robot system integration, hardware-software debugging, and issue resolution in production environments.
• Experience with Factory Acceptance Testing, commissioning, or on-site deployment activities.
• Demonstrated experience building and leading a team of 3-5 junior engineers in Quality or Engineering, including participation in hiring, onboarding, coaching, and performance development.
• Proven ability to own QC processes end-to-end, allocate work effectively, handle technical escalations, and coordinate independently with manufacturing partners.
• Familiarity with networking and industrial communication protocols such as CAN, Modbus, and related systems.
• Willingness and ability to travel regularly to China and Southeast Asia based on business requirements.