Technical Advisor

Technical Support & Customer Advisory

• Serve as the main technical point of contact for customers, offering expert guidance and resolving issues related to engine operation and maintenance.

• Assist customers in conducting root cause analyses, investigating equipment failures, and implementing corrective measures to improve reliability and minimize downtime.

• Advise customers on preventive maintenance procedures, equipment upgrades, and strategies to optimize operational performance.

• Evaluate engine and system performance data to identify potential improvements in efficiency, emissions control, and overall reliability.

• Propose and implement technical enhancements, operational modifications, and appropriate solutions to improve equipment performance.

• Champion continuous improvement initiatives while promoting industry best practices among customers and internal stakeholders.

Service Operations & Project Support

• Provide technical expertise for service assignments, engine overhauls, and repair activities, ensuring alignment with OEM specifications and customer expectations.

• Work closely with Field Service, Workshop, and Spare Parts departments to facilitate coordinated and efficient service delivery.

• Contribute to job preparation, risk evaluations, and post-service assessments to maintain high operational standards.

Customer Relationship Management & Commercial Support

• Develop and maintain positive working relationships with customers, vessel owners, shipyards, and relevant industry partners to strengthen long-term business relationships.

• Assist Sales and Commercial teams with technical proposals, customer consultations, and presentations of suitable engineering solutions.

• Conduct customer meetings, site visits, and technical inspections to assess operational requirements and recommend appropriate solutions.

Technical Reporting & Continuous Improvement

• Produce detailed technical service reports outlining inspection results, identified issues, corrective actions, and recommendations.

• Ensure accurate and timely submission of technical documentation to customers and relevant internal platforms.

• Track recurring equipment concerns and coordinate with engineering departments to develop sustainable solutions and potential design enhancements.

Regulatory Compliance, Safety & Regional Coordination

• Ensure all technical support and onsite activities comply with applicable statutory requirements, maritime regulations, and safety standards.

• Arrange necessary logistics, permits, and supporting documentation for technical assignments conducted at ports, anchorages, and shipyards within Singapore and the wider region.

• Participate in Health, Safety & Environment (HSE) initiatives, including hazard assessments, safety briefings, and incident documentation.

• Represent the organization during technical discussions, customer engagements, and industry events to showcase its service capabilities.

• Coordinate with Legal, Human Resources, and Compliance departments to maintain adherence to internal policies and regulatory obligations.

Company-Specific Responsibilities

• Maintain effective utilization of SAP, CRM, and technical documentation platforms for service monitoring, reporting, and knowledge management.

• Support compliance with ISO 9001, ISO 45001, and ISO 14001 standards across technical service activities.

• Participate in initiatives focused on operational improvement, digital transformation, and sustainability in accordance with corporate objectives.

Qualifications:

• Comprehensive technical knowledge of engine systems, diagnostics, maintenance procedures, and technical consultancy.

• Strong analytical capabilities with effective troubleshooting, problem-solving, and decision-making skills.

• Excellent interpersonal and communication abilities, with the confidence to engage customers from diverse cultural and professional backgrounds.

• Highly organized, resourceful, and adaptable, with the ability to manage competing technical priorities effectively.

• Strong customer-service orientation with a proactive approach to delivering practical and reliable technical solutions.

Experience & Skills

Essential Requirements

• At least 5 years of relevant experience in engine technical support, field service operations, marine engineering, mechanical engineering, or a comparable technical discipline.

• Demonstrated expertise in engine troubleshooting, performance enhancement, and providing technical consultation.

• Working knowledge of ERP platforms, preferably SAP, and established technical documentation procedures.

• Strong command of written and spoken English.

• Previous experience working with customers or business partners across the Asia-Pacific (APAC) region.

Educational Qualifications

• Bachelor's Degree or Diploma in Marine Engineering, Mechanical Engineering, or another relevant engineering discipline.

• Additional qualifications in engine technology, specialized technical training, or OEM-accredited certifications will be considered an advantage.