Customer Service Officer (Call Centre)

What you'll do

• Handle inbound and outbound calls, emails and chats professionally and promptly
• Answer public enquiries accurately using our knowledge base and client SOPs
• Log, track and follow up on cases in our CRM until resolved
• Escalate complex or sensitive cases to the right team or agency
• Meet service quality standards and KPIs (call handling, case resolution, customer satisfaction)
• Protect customer confidentiality and follow PDPA requirements
• Share feedback that helps improve processes and the knowledge base

What we're looking for

• Minimum ITE / NITEC / GCE 'O' Level; Diploma holders welcome
• Comfortable with computers and typing while on the phone
• Patient, calm and empathetic, especially with frustrated callers
• Call centre or customer service experience is an advantage; entry-level candidates welcome, full training provided

What we offer

• Basic S$2,400 to S$2,800, plus Performance Bonus
• 5-day work week, office hours, no rotating night shifts
• Structured on-the-job training and coaching from senior team members
• Clear growth path: Officer, Senior Officer, Team Lead, then QA or Operations roles
• Exposure to AI-powered contact centre tools and government service operations
• A supportive, youthful team guided by our values: Integrity, Excellence, Agility

Location: One-north (near one-north MRT)