Senior Technical Services Analyst

We are looking for Senior Technical Services Analysts for Epic’s software in connection with the implementation and maintenance of Epic’s integrated suite of healthcare software for its customer in Singapore. Duties will include providing assistance to our customer(s) related to the operation of their relevant Epic software application(s) and underlying IT infrastructure. This assistance may take place during the course of the software implementation or on an ongoing basis for live customers. Specifically, it may include: answering technical questions relating to customers’ software and/or operating systems; providing configuration or infrastructure analysis and recommendations; proactively monitoring customer systems; making optimization recommendations; planning for upgrades and feature deployments; overseeing testing; diagnosing, isolating, and resolving the causes of technical problems; and reconfiguring the software or infrastructure, if necessary, to address the problems.

Job requirements:

• Bachelor’s degree or higher (any major)
• 2+ years in technical support for Epic software, including supporting customer(s) through an Epic software go-live and a version upgrade, and completing the associated testing
• Hold certifications in:

-Relevant Epic software application

-Chronicles Database Programmer and Cache

Skills and competencies:

· Demonstrated interpersonal communication skills

· Hold strong project management competencies including team coordination and problem solving skills

· Strong technical aptitude (must pass Epic’s standard pre-hire assessment test for the role)

· Demonstrated judgment in handling escalations