Senior Airfreight Export Executive [SL]

• Handle end-to-end airfreight export shipments, including bookings, documentation, cargo coordination, export clearance, billing, and shipment closure.

• Manage customer enquiries and provide timely updates on shipment status, departure schedules, and operational matters.
• Coordinate with airlines, ground handling agents, trucking providers, customs authorities, and internal stakeholders to ensure efficient shipment processing.
• Monitor shipment performance against agreed SLAs, operational KPIs, and company procedures.
• Resolve shipment delays, documentation discrepancies, and export clearance issues, with particular attention to complex and high-value cargo.
• Recommend operational improvements to increase productivity, accuracy, and customer satisfaction.
• Maintain accurate shipment records, reports, billing information, and compliance-related documentation.
• Provide operational support and guidance to junior customer service staff.
• Escalate unresolved operational and customer service issues to management and ensure effective follow-up.

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