Airfreight Export Operations Executive [SL]

• Oversee daily airfreight export shipments from booking and cargo preparation through documentation, export clearance coordination, billing, and final shipment closure.

• Maintain effective communication with customers by providing shipment updates, addressing enquiries, and coordinating solutions to operational challenges.
• Liaise with airlines, ground handling agents, transport providers, customs authorities, and internal teams to facilitate timely cargo acceptance and shipment departure.
• Track shipment milestones and service performance to meet agreed customer commitments, operational KPIs, and internal service standards.
• Manage escalated, time-sensitive, or high-value shipments and coordinate the resolution of delays, documentation issues, and customs-related matters.
• Review existing workflows and recommend practical improvements to reduce processing errors, minimise delays, and improve customer experience.
• Ensure shipment files, billing records, operational reports, and relevant compliance documentation are accurately maintained.
• Assist in guiding junior customer service personnel on export workflows, documentation requirements, and effective customer communication.
• Report significant operational risks and unresolved customer issues to management, monitoring follow-up actions through to resolution.

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