Senior Airfreight Import Executive [SL]

• Handle end-to-end airfreight import shipments, including arrival monitoring, documentation, customs clearance coordination, delivery, billing, and closure.

• Manage customer enquiries and provide timely updates on shipment status, delays, and operational matters.
• Coordinate with airlines, ground handling agents, trucking providers, customs authorities, and internal stakeholders to ensure smooth shipment processing.
• Monitor shipment performance against agreed SLAs, operational KPIs, and company procedures.
• Resolve shipment delays, documentation discrepancies, and customs-related issues, with particular attention to complex and high-value cargo.
• Recommend operational improvements to increase efficiency, accuracy, and customer satisfaction.
• Maintain accurate shipment documentation, reports, billing records, and compliance-related information.
• Support junior customer service staff through operational guidance and knowledge sharing.
• Escalate unresolved issues to management and ensure effective follow-up and closure.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

EA License No: 20C0270

Wecruit Pte Ltd