Airfreight Import Operations Executive [SL]

• Oversee daily airfreight import shipments from arrival through customs clearance, delivery, billing, and final shipment closure.

• Maintain effective communication with customers by providing shipment updates, addressing enquiries, and coordinating solutions to operational challenges.
• Liaise with airlines, handling agents, transport providers, customs authorities, and internal teams to facilitate timely and accurate shipment processing.
• Track shipment milestones and service performance to meet agreed customer commitments, operational KPIs, and internal service standards.
• Take ownership of escalated, time-sensitive, or high-value shipments and coordinate the resolution of delays, documentation issues, and clearance-related matters.
• Review existing workflows and recommend practical improvements to minimise errors, reduce delays, and improve customer experience.
• Ensure shipment files, billing records, operational reports, and relevant compliance documents are properly maintained.
• Assist in coaching junior customer service personnel on airfreight import workflows, documentation accuracy, and customer handling procedures.
• Communicate significant operational risks and unresolved customer issues to management and monitor subsequent actions through to resolution.

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