Air Freight Customer Service Executive (East / 5.5 days shift work) [EL]

• Arrange airline bookings and coordinate shipment schedules
• Liaise with customers, contractors and service providers to facilitate shipments
• Respond to customer enquiries and provide shipment updates
• Work closely with internal operations teams to fulfil service requirements
• Ensure compliance with customer SOPs and operational procedures
• Maintain accurate shipment records and system updates
• Coordinate with warehouses, carriers and customs on shipment movements
• Monitor shipment progress and ensure timely delivery updates
• Support billing process including job closure and invoicing
• Handle supplier invoice disputes and resolve operational issues
• Drive service improvements within the team
• Perform other ad-hoc tasks as assigned by management

*Working Hours: 5.5 days shift work

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