Air Freight Operations Executive (East / 5.5 days shift work) [EL]

• Manage airline bookings and coordinate shipment arrangements
• Work with customers and contractors to organize shipments
• Build and maintain good working relationships with internal and external stakeholders
• Handle customer enquiries efficiently and provide timely updates
• Work closely with internal operations teams to meet customer requirements
• Ensure compliance with customer SOPs and operational procedures
• Maintain accurate shipment data and system updates
• Liaise with customers, warehouses, carriers and customs for shipment coordination
• Track and monitor shipment status and inform customers accordingly
• Support month-end operational targets and job completion
• Coordinate with billing team for job closure and invoicing
• Handle supplier invoice disputes and resolve operational issues
• Support service improvement initiatives within the team
• Perform other duties assigned by management

*Working Hours: 5.5 days shift work

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