Airfreight Operations Executive [EL]

Air Export Operations

• Coordinate end-to-end air export shipments, from booking and cargo collection to final departure.
• Arrange cargo collection, consolidation, palletisation and warehouse handling in accordance with shipment requirements.
• Prepare, review and verify export documentation, including Master Air Waybills (MAWB), House Air Waybills (HAWB), commercial invoices, packing lists and applicable export permits.
• Liaise with airlines, ground handling agents, transport providers, customers and overseas offices to ensure smooth shipment coordination.
• Monitor shipment progress and departure schedules to meet customer requirements and agreed service timelines.
• Identify and resolve shipment irregularities, coordinating with relevant parties and providing timely updates to customers.

Customer Service

• Respond to customer enquiries regarding shipment bookings, schedules, documentation and shipment status.
• Monitor customer service requirements and key performance indicators (KPIs) to support agreed service standards.
• Establish and maintain positive working relationships with customers and business partners.
• Perform other reasonable duties related to air export operations and customer service as assigned by the supervisor.

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EA License No: 20C0270

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