Air Freight Manager [EL]

• Manage end-to-end airfreight operations for import and export shipments, ensuring smooth coordination and timely shipment handling.

• Supervise daily team activities, allocate resources and support staff in achieving operational targets and service-level expectations.
• Maintain effective coordination with airlines, freight forwarding partners, overseas agents and customers on bookings, shipment status and transportation requirements.
• Track shipment progress, delivery schedules, operating expenses and service performance, taking corrective action when necessary.
• Manage operational escalations and customer complaints, working with relevant parties to resolve issues and minimise service disruptions.
• Develop long-term business relationships with customers and logistics partners to support service retention and collaboration.
• Review departmental budgets, productivity indicators and financial performance to support cost efficiency and profitability.
• Maintain compliance with applicable customs requirements, internal procedures and relevant airfreight industry standards.
• Recommend and implement operational improvements, service enhancements and initiatives that contribute to sustainable business growth.

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