Airfreight Operations Manager [EL]

• Oversee daily airfreight operations, covering both import and export shipments, to ensure efficient and timely execution.
• Lead and supervise the airfreight team, providing operational guidance and monitoring performance to maintain service standards.
• Coordinate with airlines, freight forwarders, overseas agents and customers to manage shipment bookings, documentation and delivery arrangements.
• Monitor shipment schedules, operational costs and service quality to ensure customer requirements and business objectives are met.
• Resolve shipment discrepancies, service disruptions, customer complaints and other operational issues in a timely and effective manner.
• Build and maintain strong working relationships with customers, airline partners, agents and other business stakeholders.
• Monitor departmental performance, operating budgets and profitability, and implement appropriate cost-control measures.
• Ensure airfreight activities comply with applicable customs regulations, company policies and relevant industry requirements.
• Identify opportunities to improve workflows, enhance operational efficiency, strengthen customer satisfaction and support business growth.

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